Refund policy

Return and Refund Policy

Last Updated: [24.08.2026]

At ROVIK , customer satisfaction is our priority. We want you to shop with confidence, and if you're not completely satisfied with your purchase, we're here to help. Please read this Return and Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the product must:

Be returned within [7 DAYS] of the delivery date.
Be unused, unworn, unwashed, and in its original condition.
Have all original tags, labels, and packaging intact.
Be free from stains, odors, damage, alterations, or signs of use.
Include proof of purchase or order confirmation.

Returns that do not meet these conditions may be rejected.

2. Return Timeframe

You may request a return within [7 DAYS] from the date your order is delivered.

Return requests submitted after the specified return window may not be accepted unless required by applicable law or approved at our discretion.

To initiate a return, please contact us at:

Email: [rovikonlinestore@gmail.com]

Include:

Order number
Product name(s)
Reason for return
Photos (if applicable)

3. How to Initiate a Return

Step 1

Contact our support team at [rovikonlinestore@gmail.com] within the eligible return period.

Step 2

Our team will review your request and provide return instructions.

Step 3

Pack the item securely in its original packaging and ship it according to the provided instructions.

Step 4

Once we receive and inspect the returned item, we will notify you regarding approval or rejection of the return.

4. Refund Process

After the returned item has been received and successfully inspected:

Approved refunds will be processed to the original payment method used during purchase.
You will receive a confirmation email once the refund has been initiated.

Refund Processing Time

Refunds are typically processed within [15 DAYS] after approval.

Please note that actual credit posting times may vary depending on:

Banks
Credit card providers
UPI providers
Payment gateways

Any delays beyond our processing period may be due to your financial institution.

5. Exchanges

We offer exchanges for eligible products, subject to stock availability.

Common exchange requests include:

Size exchanges
Replacement of defective products
Replacement of damaged items

To request an exchange, please contact us at [rovikonlinestore@gmail.com] within [7 DAYS] of delivery.

If the requested replacement item is unavailable, we may offer:

Store credit
Alternative product options
Refund (where applicable)

6. Damaged, Defective, or Incorrect Products

If you receive:

A damaged item
A defective product
An incorrect item

please notify us within [5 DAYS] of delivery.

To help us resolve the issue quickly, provide:

Order number
Clear photographs of the product
Photographs of the packaging
Description of the issue

Upon verification, we may offer:

Free replacement
Exchange
Full refund
Store credit

depending on the circumstances.

7. Non-Returnable Items

For hygiene, customization, and operational reasons, certain items may not be eligible for return or refund.

These may include:

Products marked as "Final Sale"
Gift cards
Customized or personalized products
Items damaged due to misuse or improper care
Products returned without original tags or packaging
Products showing signs of wear, washing, or alteration

Additional exclusions may be specified on individual product pages.

8. Return Shipping Costs

If the Return Is Due To:

Customer Preference

Examples:

Change of mind
Incorrect size selected
Preference change

The customer may be responsible for return shipping charges.

Our Error

Examples:

Wrong product shipped
Damaged item received
Manufacturing defect

ROVIK will cover the return shipping cost and provide appropriate return instructions where applicable.

9. Cancellation Policy

Orders may be cancelled before they are shipped.

If your order has not yet been dispatched, contact us immediately at [rovikonlinestore@gmail.com].

Once an order has been shipped, cancellation may no longer be possible, and the order will be subject to the return process outlined in this policy.

10. Refused or Unclaimed Deliveries

If a package is:

Refused by the recipient
Not collected
Returned due to an incorrect address provided by the customer

we reserve the right to deduct applicable shipping and handling charges from any eligible refund.

11. Store Credit (Optional)

In certain situations, we may offer store credit instead of a monetary refund.

Store credit may:

Be issued electronically
Have a specified validity period
Be used toward future purchases on our website

Specific terms will be communicated at the time of issuance.

12. Contact Information

If you have any questions regarding returns, exchanges, or refunds, please contact us:

ROVIK