Shipping policy
Shipping Policy
Last Updated: [24.08.2026]
Thank you for shopping with ROVIK. We are committed to delivering your order as quickly and safely as possible. This Shipping Policy outlines our shipping process, delivery timelines, charges, and other important information related to order fulfillment.
1. Order Processing Time
All orders are processed within 20 DAYS after payment confirmation.
- Orders are processed only on business days (Monday to Friday, excluding public holidays).
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, promotions, product launches, or peak shopping periods, processing times may be longer than usual.
Once your order has been processed and dispatched, you will receive a confirmation email or SMS with tracking details.
2. Shipping Methods
We partner with trusted courier and logistics providers to ensure reliable delivery.
Available shipping methods may include:
- Standard Shipping
- Express Shipping (if available)
- Cash on Delivery (COD) (if available)
Shipping options available for your location will be displayed during checkout.
3. Delivery Timeframes
Estimated delivery times are as follows:
Domestic Shipping (India)
- Metro Cities: [7-10 BUSINESS DAYS]
- Tier 2 & Tier 3 Cities: [10-15 BUSINESS DAYS]
- Remote Areas: [15-20 BUSINESS DAYS]
4. Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery location
- Order value
- Weight and dimensions of the package
- Selected shipping method
Standard Shipping
[50 rs]
Free Shipping
Free shipping may be available on orders above 2000rs.
Any applicable shipping promotions will be displayed on the website.
5. Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email
- Tracking number
- Courier partner details
You can use the tracking number provided to monitor the status of your shipment through the courier's tracking portal.
If you do not receive tracking information within 1 DAY after placing your order, please contact us at rovikonlinestore@gmail.com.
6. Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control.
Possible reasons include:
- High order volumes
- Courier service disruptions
- Severe weather conditions
- Public holidays
- Incorrect delivery information
- Remote or restricted delivery locations
In the event of a significant delay, we will make reasonable efforts to keep you informed regarding the status of your shipment.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
If an incorrect address is provided:
- Delivery delays may occur.
- Additional shipping charges may apply.
- We may not be able to recover or replace packages delivered to an incorrect address supplied by the customer.
Please review your shipping information carefully before completing your order.
8. Failed Delivery Attempts
If a delivery attempt is unsuccessful because:
- The recipient is unavailable
- The address is incomplete or incorrect
- Delivery is refused
the courier may attempt redelivery or return the package to us.
Additional shipping charges may apply for reshipment of returned packages.
9. Damaged or Missing Packages
If your package arrives damaged:
- Take clear photographs of the package and products.
- Contact us within [5 DAYS] of delivery.
- Provide your order number and supporting photographs.
If your tracking information indicates delivery but you have not received the package, please contact us immediately so we can investigate with the courier partner.
10. Lost Shipments
If your shipment appears lost in transit:
- Contact us at rovikonlinestore@gmail.com
- Include your order number and tracking information
We will work with the courier partner to investigate the issue and determine an appropriate resolution.
11. Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact us:
ROVIK
Email: rovikonlinestore@gmail.com
Phone: 9719068859
Business Address: Roorkee, Uttarakhand
Customer Support Hours: 9am - 6pm
We are always happy to assist you and ensure your shopping experience is smooth and enjoyable.
Thank you for choosing ROVIK. We appreciate your trust and look forward to delivering your order.